Something not working as it’s supposed to? Obviously, we can never be 100% certain that problems can’t happen. Let’s go through a few rare but possible errors and quick solutions to these:
- If the display here on the payment terminal says anything else but “Present card”, unplug the machine and then simply plug it back in again and wait for it to reboot for a couple of minutes.
- If one or more of the arms does not have a white light, unplug the machine and then simply plug it back in again and wait for it to reboot for a couple of minutes.
If this doesn’t work or you have any other issues, please contact us directly and we’ll assist you from there.
This card can unlock umbrellas from the stand, without using payment cards. You might use them if a guest does not have a functioning payment method or if you yourself needs to borrow an umbrella while leaving the site for a few minutes. In order to use, first place it on top of an arm like this with one hand. Then take your other hand and feel underneath, and there is a wheel there which you spin one “click” inwards. The arm then lights green and unlocks. You can take one umbrella out.
The stand is empty or low on umbrellas?
Are the guests experiencing problems with their payment methods?
Keeping your umbrella stand and umbrellas clean throughout the day.
If you're not able to help your guest based on what you've learned here, we're more than happy to take it from there. Just ask them to visit www.dripdrop.io or our refund page and we will get everything sorted.