Redefining "hospitality-first" amenities in the heart of London

London

9 290 m²

2 Dripdrop stands

More than just an umbrella

For Samir Gurung, the Building Host, the decision to partner with Dripdrop was rooted in the building’s core values. It wasn't just about keeping people dry. It was about promoting a circular economy. By providing umbrellas made from recycled plastics, 31 St James’s Square encourages eco-friendly habits, moving away from the culture of disposable plastic umbrellas that often end up in the city's waste bins.

The impact was immediate. The Dripdrop stand, strategically placed within the lobby, became a symbol of the building’s proactive care for its occupiers.

"Dripdrop is easy to use, environmentally friendly, and turns rainy days into a better experience."

— Samir Gurung, Building Host

The gold standard of St James’s

Located in one of London's most prestigious squares, 31 St James’s Square (Norfolk House) is more than just a 100,000 sq ft Grade A office space. It is a landmark of modern heritage. Managed by Knight Frank Promise, the building is designed for high-performance businesses that value both sustainability and a hospitality-first tenant journey.

In a building where every detail (from the BREEAM ‘Excellent’ rating to the two statement receptions) is curated for excellence, the team needed a solution for a uniquely British problem: the unpredictable London rain.

Joy in the forecast

Since the service went live, the atmosphere on rainy days has shifted. What used to be a moment of stress for a tenant heading to a meeting has become a seamless, on-the-go convenience.

One of the most appreciated features has been the flexibility of the service. Samir notes that the free for 5 days model has been a game-changer for the community. Tenants are no longer rushed to return an umbrella within hours; instead, they are "really grateful to borrow over the weekend and bring it back at the start of the week."

"Rainy days are no longer a hassle... I believe Dripdrop has brought more joy to our building."

— Samir Gurung, Building Host

A sustainable impression

By integrating Dripdrop, 31 St James’s Square has successfully reduced tenant stress while reinforcing its commitment to the planet. It is a small addition that makes a massive statement: In this building, we’ve thought of everything.

The Result: Fewer discarded umbrellas, happier tenants, and a lobby experience that remains world-class come rain or shine.

Brighter rainy days for you and your tenants

We love to talk about rain, property management, umbrellas and everything in between. Learn how our umbrella solutions help properties deliver thoughful service while protecting tenants from the unexpected.

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